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Patient Care

Your Appointment - FAQs


Will my eyes be dilated?
Will I need a driver?
How long will I be there?
Do I need to pay today?
How will I be billed for my appointment?

 


Will my eyes be dilated?

It's always a possibility we may need to dilate your eyes during the appointment. If you do not feel comfortable driving, we can schedule an appointment for a later date in which you'd have a driver.


Will I need a driver?

It depends on what you're having done at the appointment. If you do not feel comfortable driving, we can schedule an appointment for a later date in which you'd have a driver.


How long will I be at my appointment?

Since our doctors are specialty physicians, please plan to spend 2-3 hours in our office. The physicians spend as much time as needed with each patient and emergency patients are common in our practice. As a result, you may experience a wait time. We will try to keep you apprised of any delays. We apologize in advance for any inconvenience to you this maybe. If you are a diabetic or use oxygen, please prepare for the potentially long wait. Your understanding is greatly appreciated.


Do I need to pay today?

Many insurance companies require a co-pay at the time of your appointment, please contact your insurance company if you are unsure if this applies to you or not. If you do not have insurance or financial assistance in place at the time of your service, you will be required to pay a deposit of $250 at the time of your appointment as a new patient. Feel free to contact our office with any questions or concerns.


How will I be billed for my appointment?

You will be billed for all healthcare services that you receive. You may receive two bills:

  • OSU doctors' services are billed by Ohio State University Physicians (OSUP).
  • Hospital services (room cost, nursing care, supplies and medicines) are billed by The Ohio State University Wexner Medical Center's Central Business office.

If you provide us with insurance information, we will bill your insurance as a courtesy to you except in the case of a limited number of services. If you have a secondary insurance carrier, we will bill that carrier after your primary payer has paid or denied your claim.

Click here for more billing information